Frequently Asked Questions

See our prices on our pricing page. We charge a flat yearly fee, and in exchange you get unlimited office visits, enhanced provider access, and a whole lot more.

The fee covers excellent primary care through office visits with no copay. This includes the following: annual wellness exams (labs not included), functional medicine evaluation, office visits, basic office procedures and treatment of acute illness or minor injuries, all with minimal to no wait times in the office. The fee also covers direct communications with your doctor: phone, text, video chat or email.

Our patients will also have access to discounted labs, prescriptions, special procedures, IV treatments that are not included in the membership fees.

We care for all things Primary Care. We treat common everyday problems like colds, flu, strep, rashes and injuries. We also treat more complicated medical problems like diabetes, high blood pressure, heart disease, weight issues, fibromyalgia, thyroid disorders, low testosterone, hormone imbalances, depression, anxiety, migraines, and chronic fatigue syndrome.

For starters, having such unprecedented direct access to your doctor will prevent hospitalizations and specialty referrals in many cases. However when those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

Of course! Physician access is one of the greatest benefits of a membership model. Because illness and injury do not respect regular office hours, you may call, text, or email your physician whenever you need.

Of course. Because you'll have your doctor's email and phone number, you can reach out to us whenever you need, wherever you are. Many illnesses can be diagnosed and treated with a simple conversation. We’ll also locate the nearest pharmacy and order the medications most appropriate for your circumstances.

Charges will be added and applied to your preferred method of payment.

We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership.

Unfortunately, no. Your retainer is not yet defined as a "medical expense" in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

No, fortunately for both you and us. Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your doctor. That directness carries over to our business model as well.

We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that come with using insurance. Charging a direct yearly fee, visit fee, or service fee frees us from the typical contractual agreements that would prevent us from offering our services.

Yes, we take care of any patient regardless of your insurance situation. Since we work completely outside of the insurance system, none of the billing for care here is eligible for insurance reimbursement. However, we recommend that everyone have insurance coverage, which is still important in the event of a major health issue.

Yes. We recommend our patients continue a major medical plan with a high-deductible and health savings account. If you experience a major health issue, you will still need insurance to help cover it. We’re happy to refer you to insurance representatives who can help customize an insurance plan to your specific needs.

Yes, please see our Medicare tab for further information.

You may want to check with your human resources department regarding the use of Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) as possible payment options for your membership. If you are unable to use these funds to pay for the membership fee directly, there is a good chance that you can still use your HSA/FSA as reimbursement for certain services provided through our office.

Unfortunately, no. Your retainer is not yet defined as a "medical expense" in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.